By ‘Majirata Latela
The Prime Minister Dr Moeketsi Majoro yesterday launched a citizens’ feedback mechanism (CFM) system and the national call centre.
The former will provide as a system for which the citizens will obtain feedback on government to account while the latter will be a call centre for contact with the state.
During the launch, the Principal Secretary of the ministry of health, Khothatso Tšooana said the “initiatives are meant to create platform for communicating matters of service delivery by the public and the government on services delivery.”
The initiatives, it emerged, are designed in a way that citizens will be able to air their views on the services offered by various ministries, departments and government agencies.
This will enable the citizens to report about the services they obtain from the state in order to be rendered relevant attention.
The two ministries of health and transport are the pilot entities unto which the project is being implemented.
It was at this occasion where Majoro expressed his happiness and pride for launching the belated system.
“I am very proud and happy to launch this platform which will enhance public service delivery; this will help to know your views about the ministries and also help to gauge the ministries’ performances.
“We are all here to serve this nation and people who pay their taxes for the services expect us to deliver in a satisfactory manner. This will help us to measure our performance. People will send freely their views and opinions about the services rendered allowing for a measure of how each government agency performs,” said Majoro.
He keenly observed that citizens have already voiced their views regarding the performance of the two pilot ministries, indicating they were not satisfied.
